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Shipping and Returns

Shipping and Returns

SHIPPING

All items ship free to our customers from our warehouses in California, Washington, and Texas.

All orders ship within 2-7 business days. Once shipped, you'll receive via email the appropriate tracking information to follow your order from our warehouse to your home.

Be sure to contact us if anything seems unusual with the progress of the shipment, or once received there appears to be damage from the shipping processed. If the package is significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.

Standard Return | Refund Policy

If you are not 100% satisfied with your item return it for a refund within 90 days of your purchase by contacting Support@vioty.com to receive an RMA number. Products are to be returned in original packaging.

If an item looks damaged or parts are missing, please email us at, Support@vioty.com, and we’ll replace the item free of charge. All we’ll need is an order number.

PRICING Prices for products, parts and services and any prices (“prices”) contained therein are subject to change without notice. All prices include freight, and handling fees. Prices applicable to all Customer orders shall be those in effect at the time Flats + Castles and any affiliated owned companies (Vioty, LLC.)receives a complete order from The most current Flats + Castles prices are maintained electronically and can be found at www.flatsandcastles.com or provided by an authorized written quote from the Company. PROMOTIONS These are terms and conditions that apply to promotions on our website and digital marketing, including ones where you must redeem a promotional code as part of the offer: • This is a limited time offer. • We reserve the right to modify or cancel the offer at any time. • Offer good while supplies last. • Offer may not be combined with other offers. • Each promotional code applies only to qualifying items. ORDER AND PAYMENT TERMS We accept Visa, Mastercard, Discover, American Express, Paypal, and Apple Pay. FREIGHT AND DELIVERY Products will ship for Free on shipments to the 48 U.S. contiguous states. All in-stock orders ship within 72 hours - EXCLUDING HOLIDAYS, CLOSURES, AND INVENTORY CLOSURES. FREIGHT RECEIVING AND DAMAGES: Title and Risk of Loss Title to product shall pass to Customer upon delivery by Company to the carrier. If you receive product that is freight damaged, the following steps must be taken: 1. Customers should thoroughly inspect all items for freight damage, shortage or any other issues at time of delivery. 2. Flats + Castles must be notified immediately and no later than 48 hours after deliveries of any issues. 3. Retain all shipping cartons for inspection by the carrier agent including any photos and documentation if damaged has occurred. 4. Refused Shipments: For shipments refused due to damage, please contact us immeadiately. RETURN THIRTY (90) DAY POLICY Flats + Castles is dedicated to providing the highest quality products and services. Unused merchandise, in sellable condition, not meeting your complete satisfaction may be returned in its original packaging within thirty (90) days. If returns are due to our error, we will pay for your return shipping. If for any other reason, you will be required to pay the cost of return shipping and may be subject to a restocking charge. Just follow these easy steps: 1. Contact Customer Care by submitting a request by email to: questions@vioty.com to set up the Return Merchandise Authorization (“RMA”). 2. Once RMA is received, please repack items in the original shipping carton(s). 3. Include a copy of your packing list, invoice and details about what you are returning. 4. Include order numbers for proper credit 5. Ship back using UPS or FedEx within thirty (30) days of the RMA authorization date to 745 South Street, Chardon, Ohio 44024. ORDER CANCELLATIONS Order items are generally non-cancellable after twenty four (24) hours of placing your order. LIMITED WARRANTY AND STATUTE OF LIMITATIONS Parts or Products manufactured by others and provided by Company to Customer are warranted only to the extent of the Manufacturer’s Original Warranty, the rights under which Company agrees to assign to Customer. Company makes no independent warranty or representation with respect to these Products. The sales agents and representatives of the Company have no authority to enter into agreements, contracts or understandings, or to bind or incur liability or obligation on behalf of Company. Orders, sales quotes and contract proposals taken by sales agents and representatives of Company are subject to written approval by an authorized representative of Company at its corporate office in Chardon, Ohio. Except as specifically set forth in these Terms, Conditions, Rights and Warranties, no claim arising out of or in connection with products purchased from Company, these Terms, Conditions, Rights and Warranties or any product warranty applicable to any Company product may be brought by Customer more than one (1) year after the cause of action on which it is based has accrued. JURISDICTION AND VENUE The interpretation and application of these Terms, Conditions, Rights and Warranties and any product warranties (“Flats + Castles” patented products or which Flats + Castles is the Original Manufacturer or Owner of) applicable to the Company products purchased by Customer from Company shall be governed in all respects by the laws of the State of Ohio, U.S.A., without reference to the rules of any jurisdiction concerning conflicts of laws or the provisions of the United Nations Convention on Contracts for the International Sale of Goods. Customer agrees that all disputes arising from the interpretation or application of these Terms, Conditions, Rights and Warranties or any Company product warranty shall be subject to the exclusive jurisdiction of an venue in the federal and state courts located in Cleveland, Ohio or within Geauga County, Ohio, U.S.A; and Customer herby consents to the personal and exclusive jurisdiction and venue of these courts. NOTIFICATION TO COMPANY Except as set forth elsewhere in these Terms, Conditions, Rights and Warranties, all inquires and correspondence to Company should be directed to Customer Care at Flats + Castle., 745 South Street, Chardon, Ohio 44024. FORCE MAJEURE The Company shall not be liable for failure to perform or for delay in performance due to fire, flood, natural disaster, strike, or any other liability, act of God, act of any governmental authority or of Customer, riot, embargo, fuel or energy shortage, wrecks or delay in transportation, inability to obtain necessary labor, materials, or manufacturing facilities from usual sources, or failure of suppliers to meet their contractual obligations, or due to any cause beyond its reasonable control. In the event of delay in performance due to any such cause, Company reserves the right to extend the date of delivery or time for completion by a period of time reasonably necessary to overcome the effect of such delay, to allocate any available supply of goods in a manner it deems reasonable, or to cancel any purchase order. PRODUCT WARRANTIES These Terms, Conditions, Rights and Warranties may change from time to time. Purchases of products from Company or its Company Suppliers shall be subject to Company and or Company Suppliers Terms, Conditions, Rights and Warranties. The Company reserves the right at all times to change or discontinue any of these Terms, Conditions, Rights and Warranties to the extent deemed necessary or desirable without prior notification to the Customer. FLATS + CASTLES are trademarks of Vioty, LLC. The names, designs, and logos of all products are the property of their respective owners and are used by permission.

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